Terms of service

TERMS OF SERVICE

Last updated: March 1, 2026

Welcome to diysynth.me. By accessing and using our website and purchasing our products, you agree to be bound by these Terms of Service.

1. GENERAL INFORMATION

diysynth.me is operated by: Sebastian Hennig & J.Mroz NIP: PL5842337300 REGON: 524577314 Email: hennig2@gmail.com

2. PRODUCTS AND ORDERS

2.1. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

2.2. Some products are made to order. Production time will be clearly indicated on the product page.

2.3. Product images are for illustrative purposes. Actual products may vary slightly due to the handmade nature of DIY synthesizers.

2.4. Prices are listed in the applicable currency and may be subject to change without notice.

3. PAYMENT

3.1. Payment is processed securely through Shopify Payments.

3.2. All prices include VAT where applicable.

3.3. Orders will be processed once payment has been confirmed.

4. SHIPPING

4.1. Orders are processed within 2-3 business days.

4.2. Shipping costs and delivery times vary by destination. Please refer to our Shipping Policy for details.

4.3. We are not responsible for delays caused by customs or courier services.

5. RETURNS AND REFUNDS

5.1. Return Period: You have 30 days from the date of delivery to return products for a refund.

5.2. Return Shipping Costs: Customers are responsible for return shipping costs.

5.3. Made-to-Order Products: Custom or made-to-order products may be returned only after prior email contact with us at hennig2@gmail.com.

5.4. Condition: Products must be returned in their original condition, unused and in original packaging.

5.5. Refund Processing: Refunds will be processed within 14 days of receiving the returned product.

5.6. Non-Refundable Costs: We do not refund customs duties, import taxes, or VAT paid in the destination country (non-EU countries). Customers must seek refunds for these charges from their local customs authority.

6. WARRANTY

6.1. Warranty Period: All products are covered by a 2-year warranty from the date of purchase.

6.2. Warranty Coverage: The warranty covers our workmanship and parts supplied by us.

6.3. Modifications Allowed: Customers may modify, reprogram, or customize their devices without voiding the warranty.

6.4. Damage from Modifications: If modifications cause damage to the device:

  • Customers may return the device for repair at their own shipping cost
  • Repair costs will include parts only; labor costs are complimentary ("on us for a coffee")
  • For significant damage, we will contact the customer to discuss repair options and costs before proceeding, (the damaging is supplying reversed voltage polarity, over voltage or accidental shortcut)

6.5. Warranty Exclusions: The warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, accidents, or neglect
  • Damage from unauthorized repairs by third parties

7. LIMITATION OF LIABILITY

7.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

7.2. Our liability is limited to the purchase price of the product.

8. INTELLECTUAL PROPERTY

8.1. All content on this website, including images, text, and designs, is our property and protected by copyright laws.

8.2. Customers may not reproduce, distribute, or use our content without written permission.

9. PRIVACY

9.1. We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect and use your personal data.

10. DISPUTE RESOLUTION

10.1. These Terms are governed by Polish law.

10.2. Any disputes will be resolved in accordance with Polish jurisdiction.

10.3. EU customers have the right to use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

11. CHANGES TO TERMS

11.1. We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date.

11.2. Continued use of our website after changes constitutes acceptance of the new terms.

12. CONTACT

For questions about these Terms of Service, please contact us at: Email: hennig2@gmail.com